General Service Questions.

What services does Carers’ Hands provide?

We offer personal care, companionship, dementia support, respite care, hospital discharge support, and live-in care.

Home care is ideal for those needing support with daily tasks while maintaining independence. We provide free consultations to assess needs.

Contact us to book a consultation, discuss needs, and create a personalised care plan.

Yes! Our caregivers undergo enhanced DBS checks, extensive training, and ongoing development.

Yes, we provide respite, holiday, and emergency care services.

Care Plans and Customisation.

Can I change my care plan later?

Yes! Our care plans are flexible and can be adjusted based on evolving needs.

Absolutely! Each care plan is tailored to individual needs, preferences, and routines.

We conduct regular care reviews and update plans as needed.

We match clients with caregivers based on compatibility, personality, and care requirements.

Yes, we have specialist caregivers trained in dementia, palliative, and disability care.

Pricing and Funding.

How much does home care cost?

Prices vary based on care needs, visit duration, and service type. Contact us for a personalised quote.

Yes, we work with privately funded and local authority-assisted clients.

No hidden costs! All charges are clearly outlined in our care agreement.

Yes! We provide guidance on NHS funding, local authority support, and personal budgets.

Yes, we accept direct payments, private insurance, and personal care budgets.

Policies and Procedures.

How do you ensure client safety?

Our strict safeguarding policies, DBS checks, and risk assessments protect every client.

We offer flexible scheduling—simply notify us in advance to reschedule care.

We have a transparent complaints procedure, and all concerns are addressed promptly.

Yes, our caregivers follow rigorous hygiene, PPE, and infection prevention protocols.

Our policies are available upon request.