Our value framework is built on the 6Cs: Care, Communication, Compassion, Courage, Competence, and Commitment. These principles guide every aspect of our work, ensuring a caring and inclusive culture that exceeds client expectations.
At Carers’ Hands, care is at the heart of everything we do. We provide individualised, person-centred support that ensures each client’s emotional, social, and personal care needs are met with dignity and respect. Our carers focus on enhancing quality of life, fostering independence, and delivering consistent, reliable services.
Example: A client recovering from surgery receives a tailored care plan that adapts as their mobility improves, ensuring they regain independence at their own pace.
Effective communication forms the backbone of our services. We believe that open dialogue, honest conversations, and collaborative decision-making strengthen relationships between carers, clients, and families. This ensures care is tailored, seamless, and responsive to changing needs.
Example: Our care coordinators regularly consult with family members to update care plans, ensuring full transparency and trust.
Compassion is more than a value—it defines the way we care. We believe that respect, empathy, and kindness are essential to supporting clients in a way that uplifts their spirits and nurtures their emotional well-being.
Example: A live-in carer provides physical support and spends quality time engaging the client in their favourite hobbies, ensuring emotional and social needs are met.
Courage drives us to advocate for clients, take initiative, and implement innovative solutions to complex care needs. We empower our staff to speak up and take decisive action to protect the safety and well-being of those we care for.
Example: A carer identifies early signs of a medical condition and promptly escalates concerns to healthcare professionals, ensuring timely intervention.
Competence is key to providing professional, evidence-based care. Our carers undergo continuous training to stay informed of the latest best practices, ensuring services are safe, effective, and responsive to evolving needs.
Example: Our carers receive specialised dementia training to ensure they can provide sensitive, knowledgeable care for clients living with memory loss.
Commitment reflects our unwavering dedication to the well-being of our clients. We consistently go the extra mile to ensure every care experience is positive and impactful. This commitment to excellence drives meaningful change and guarantees that care remains at the highest standard.
Example: A carer adjusts their schedule to provide additional evening visits, ensuring a client feels supported during difficult times.
At Carers’ Hands, we:
Our values are backed by research, policy, and best practices within the health and social care sectors. We continuously evaluate our processes and adopt organisational strategies that enhance efficiency and quality of care. Our excellence plan incorporates:
At Carers’ Hands, we deliver care with heart. Our adherence to the 6Cs of Care ensures that every client receives the respect, dignity, and attention they deserve
At Carers’ Hands, we are dedicated to providing exceptional, person-centred home care services that enhance the quality of life for adults and the elderly. Founded by Chanyuka Dhlakama, our mission is to deliver compassionate, professional care tailored to the individual needs of our clients.
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