At CARERS’ HANDS, we are committed to delivering exceptional, safe, and compassionate home care services. Our dedication to quality and compliance ensures that we meet the highest regulatory standards set by the Care Quality Commission (CQC), local authorities, and government bodies.
We consistently strive to improve our services, promoting independence, dignity, and well-being for every individual we care for.
We are proud we will always be fully registered with the Care Quality Commission (CQC), the regulatory body that oversees health and social care services in England. Our registration ensures compliance with the Health and Social Care Act 2008 and adherence to the highest standards in:
We undergo regular CQC inspections to verify that our services consistently meet or exceed these standards.
We strictly follow the 13 CQC Fundamental Standards, which outline the essential criteria for delivering safe, person-centred care. These include:
These standards underpin our daily practices, ensuring the safety, health, and well-being of those we care for.
We prioritise client safety and satisfaction through continuous quality monitoring, risk assessments, and audits. We actively seek client feedback to enhance our services, making necessary adjustments to improve care delivery.
Our incident reporting and safeguarding procedures align with local authority protocols and ensure swift responses to concerns, fostering a safe environment for all clients.
At Carers’ Hands, we invest heavily in our team’s development to ensure the highest standards of care. Our staff receive:
This guarantees that our carers are well-equipped to provide expert care that is safe, effective, and responsive to individual needs.
We comply with the Health and Safety at Work Act 1974, ensuring that our staff and clients operate in safe environments. This includes:
Our health and safety protocols are reviewed regularly to reflect best practices and current legislation.
All staff are subject to enhanced Disclosure and Barring Service (DBS) checks to ensure they are fit to work with vulnerable individuals. We implement stringent safeguarding policies in line with local authority frameworks to protect clients from harm, abuse, or neglect.
We partner with reputable organisations to maintain excellence in care delivery. Our accreditations and affiliations include:
These partnerships reinforce our dedication to providing high-quality, professional care.
We develop personalised care plans for every client, ensuring services reflect their unique needs, preferences, and goals. Care plans are reviewed regularly in collaboration with clients and their families to adapt to evolving circumstances.
We adhere to General Data Protection Regulation (GDPR) standards to protect client data. Personal information is handled with strict confidentiality, securely stored, and shared only when necessary and with consent.
We follow NHS and CQC infection control guidelines to safeguard clients and staff. This includes:
We value feedback and operate an open and transparent complaints process. Clients and their families are encouraged to voice concerns, which are addressed promptly and effectively in line with Duty of Candour requirements.
Our services embrace diversity and inclusion, ensuring care is delivered in a culturally sensitive and respectful manner. We comply with the Equality Act 2010 to foster fairness and equality across all services.
We have robust emergency plans in place to ensure the continuation of care during crises, adverse weather, pandemics, or staff shortages.
All incidents are reported and documented in accordance with CQC guidelines. Our risk management strategies are designed to mitigate potential hazards, safeguarding clients and staff.
Our carers are trained to administer medications safely and manage prescriptions under strict protocols, ensuring compliance with NICE medication guidelines.
Clients and families play an active role in care planning. Regular reviews and consultations ensure our services remain responsive to client needs and continue to meet high standards.
We operate in accordance with the Mental Capacity Act 2005 and DoLS to ensure that clients who lack capacity receive care that respects their rights and autonomy.
We provide compassionate end-of-life care that focuses on comfort, dignity, and quality of life, ensuring a peaceful and respectful experience for clients and families.
All care plans are audited and updated regularly to ensure services continue to meet evolving client needs and CQC requirements.
We work closely with GPs, district nurses, and other healthcare professionals to ensure a coordinated approach to care delivery.
At Carers’ Hands, we are dedicated to providing exceptional, person-centred home care services that enhance the quality of life for adults and the elderly. Founded by Chanyuka Dhlakama, our mission is to deliver compassionate, professional care tailored to the individual needs of our clients.
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