Policies and Procedures

CARERS’ HANDS H C A LTD

Company Number: 12398073
Registered Office:
39 Crossley Place,
Southampton,
England,
SO15 2EX

📅 Last updated: June 2025

At CARERS’ HANDS H C A LTD, our policies reflect our commitment to delivering safe, high-quality, and person-centred care. These documents provide clear guidance to our staff and reassurance to our clients, families, and stakeholders that we operate with integrity, transparency, and full compliance with Care Quality Commission (CQC) standards.

What Are Policies and Procedures?

A policy sets the direction and expectations for how we deliver our services.
A procedure provides step-by-step guidance on how to carry out a policy safely and effectively.

Together, they:

  • Ensure consistent, accountable practice
  • Protect the rights and wellbeing of service users
  • Guide our staff in delivering excellent care
  • Support full legal and regulatory compliance

Access to Our Policies

The following list includes our core policies. Full versions are available on request. Summaries or downloadable copies may be accessed via our website. We are committed to accessibility and can provide documents in alternative formats or languages where needed.

Request a Policy

For a full copy of this policy and related procedures, or to request it in an alternative format or language, please contact:

Call the Office: 07535 8524917
Email: carershandsagency@gmail.com

Signature and Declaration

Signed:
Chanyuka Dhlakama

Designation: Registered Manager
Date: 01/06/2025